Making a purchase is convenient, safe and secure. Simply click ‘add to cart’ and proceed to checkout. If you experience any problems you can contact us at firstname.lastname@example.org.
All collected information is protected against unauthorized access or release. We do not sell, rent or loan any personal information to any third party.
Due to the covid-19 crisis global shipping has been slowed down considerably. Please, before making your order, take into account that wait times are unpredictable and may even exceed two months due to the virus. If you are not prepared for the wait, please do not order until the situation has returned to normal. We apologize for any inconveniences this may cause and we appreciate your patience. Please check back often as we will update this page periodically to share updates regarding shipping times and changes to our shipping policies and options. Thank you for your understanding!
* IMPORTANT: If you are in the EU please provide a VAT # (Which is should be your tax number, please make sure to send your VAT # / Tax # to our email email@example.com to ensure timely delivery. If we couldn't receive your VAT # / Tax # after received your order in 3 days, we'll refund your payment and cancel your order.
All orders ship via EMS e-packets (Universal Post Union). All shipments originate from Kunming, Yunnan, China and will be processed as quick as possible – in most cases within 1-3 days. Processing time will vary depending on the existing order queue. Back-ordered items may require an additional 2-5 days, but we will keep you notified of any delays.
Please note that due to the Covid-19 situation, the delivery times of approximately 4-12 weeks and could be even longer! Please check Temporary Shipping Adjustments
Countries that ship via EMS e-packets include Macao, Taiwan, Hong Kong, South Korea, Japan, Philippine, Malaysia, Thailand, Singapore, Indonesia, Vietnam, Australia, New Zealand, US, Ireland, Austria, Belgium, Denmark, Germany, France, Finland, Canada, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, Britain,Holland, Turkey, Argentina, the United Arab Emirates, Panama, Brazil, Belarus, Poland, Russia, Colombia, Cuba, Guyana, the Czech Republic, Peru, Mexico, Ukraine, Hungary, Israel, Jordan, Dubai...
Additional fees or delays imposed by a specific country’s customs are the sole responsibility of the customer. If your order has not arrived after a significant amount of time (over 1 month), please let us know and we will investigate or re-send if necessary.
Orders are shipped to the shipping address as provided at checkout. If your address has an unsecured mailbox, please use the provided tracking number to anticipate the date of delivery. We are not responsible for orders sent to incorrectly inputted addresses or orders that are stolen or lost due to delivery to an unsecured residence/location.
You can confirm the shipping fee for your country during checkout. If there is no shipping option available for your country upon checkout, or if you would like to inquire about either surface or alternate shipping methods to your country, please contact us for a quote: firstname.lastname@example.org
All shipments originate from Kunming, Yunnan, China and will be processed as quick as possible – in most cases within 1-3 days. Processing time will vary depending on the existing order queue. Back-ordered items may require an additional 2-5 days, but we will keep you notified of any delays.
Once we ship out your order, you will receive the shipping tracking in the email box you give for us. You can track your shipping at your country's official post office website, or at https://www.ems.post/en or https://www.aftership.com/. (Or you can track the shipping status on your own country's post office official website after you received our shipping tracking number update). If you have any problem to track your shipping, please contact us anytime: email@example.com
All prices are in USD.Buyer is responsible for any applicable taxes or duty that may be applied after shipping in their home country.
Your country's customs could ask you to pay for the tax once the parcel arrived at customs, you may need to pay the taxes which we don't know how much it would cost, because different countries have different rules. If because of refusing to pay taxes causing the parcel return, we will not be able to get any refund back to you.
Refunds can not be issued for tea or other teaware items that have already been used. Unused teaware may be returned for a refund within 10 days of receipt, provided there is a valid reason for return. In this cases the buyer must cover the cost of return shipping. Refunds will be processed upon receipt less shipping and a 30% restocking fee.
Teas and teaware will be packed as safely and effectively as possible to ensure safe arrival. Orders that contain breakable teaware are packed using plenty of padding and extra durable 5 ply cardboard boxes. Even with these precautions taken, breakage can still occur when mailing ceramics and glassware across continents. If a received product is found to be damaged, incorrect, or significantly different than described in the listing, please contact us within 48 hours of receiving the package and we will resolve the situation ASAP by way of either a replacement (depending on availability) or refund at no cost to the buyer. While we take issues regarding subjective defects (smell/taste of teaware) seriously and will investigate, we cannot issue a refund at our discretion or substitute with another piece if that is agreeable.
Please contact us directly to get more information at firstname.lastname@example.org
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Web order: email@example.com
Regular info: firstname.lastname@example.org
We'll get back to you within 24 hours once we receive your email.