FAQ

How do I make a purchase on your Web site?

Making a purchase is convenient, safe and secure. Simply click ‘add to cart’ and proceed to checkout. If you experience any problems you can contact us at websales@wildteaqi.com

Privacy Policy

All collected information is protected against unauthorized access or release. We do not sell, rent or loan any personal information to any third party. 

What shipping methods do you use?

All orders ship via EMS (Universal Post Union). All shipments originate from Kunming, Yunnan, China and will be processed as quick as possible – in most cases within 1-3 days. Processing time will vary depending on the existing order queue. Back-ordered items may require an additional 2-5 days, but we will keep you notified of any delays.

Countries that ship via EMS include Macao, Taiwan, Hong Kong, South Korea, Japan, Philippine, Malaysia, Thailand, Singapore, Indonesia, Vietnam, Australia, New Zealand, US, Ireland, Austria, Belgium, Denmark, Germany, France, Finland, Canada, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, Britain,Holland, Turkey, Argentina, the United Arab Emirates, Panama, Brazil, Belarus, Poland, Russia, Colombia, Cuba, Guyana, the Czech Republic, Peru, Mexico, Ukraine, Hungary, Israel, Jordan, Dubai...
Additional fees or delays imposed by a specific country’s customs are the sole responsibility of the customer. If your order has not arrived after a significant amount of time (over 1 month), please let us know and we will investigate or re-send if necessary.

Orders are shipped to the shipping address as provided at checkout. If your address has an unsecured mailbox, please use the provided tracking number to anticipate the date of delivery. We are not responsible for orders sent to incorrectly inputted addresses or orders that are stolen or lost due to delivery to an unsecured residence/location.

You can confirm the shipping fee for your country during checkout. If there is no shipping option available for your country upon checkout, or if you would like to inquire about either surface or alternate shipping methods to your country, please contact us for a quote: info@wildteaqi.com

When can I expect to receive my order?  How do I track my order?

All shipments originate from Kunming, Yunnan, China and will be processed as quick as possible – in most cases within 1-3 days. Processing time will vary depending on the existing order queue. Back-ordered items may require an additional 2-5 days, but we will keep you notified of any delays.

Once we ship out your order, you will receive the shipping tracking in the email box you give for us. You can track your shipping at your country's official post office website, or at http://ems.com.cn/english.html. If you have any problem to track your shipping, please contact us anytime: info@wildteaqi.com

Currency & Tax

All prices are in USD.Buyer is responsible for any applicable taxes or duty that may be applied after shipping in their home country.

Returns & Refunds

Refunds can not be issued for tea or other teaware items that have already been used. Unused teaware may be returned for a refund within 10 days of receipt, provided there is a valid reason for return. In this cases the buyer must cover the cost of return shipping. Refunds will be processed upon receipt less shipping and a 30% restocking fee.
Teas and teaware will be packed as safely and effectively as possible to ensure safe arrival. Orders that contain breakable teaware are packed using plenty of padding and extra durable 5 ply cardboard boxes. Even with these precautions taken, breakage can still occur when mailing ceramics and glassware across continents. If a received product is found to be damaged, incorrect, or significantly different than described in the listing, please contact us within 48 hours of receiving the package and we will resolve the situation ASAP by way of either a replacement (depending on availability) or refund at no cost to the buyer. While we take issues regarding subjective defects (smell/taste of teaware) seriously and will investigate, we cannot issue a refund at our discretion or substitute with another piece if that is agreeable.

Wholesale & Sourcing

Please contact us directly to get more information at wholesale@wildteaqi.com

Legal

All content and media are properties of Wildteaqi.com. Commercial use of content from this website or associated social media accounts, in part or in whole, without expressed written permission is prohibited. Sharing of images and content on social media or blogs, however, is encouraged, provided there is a link to the source or adequate mention of the original creator (WildTeaQi Teas).

Contact Us

Web order: websales@wildteaqi.com

Regular info: info@wildteaqi.com

Wholesale: wholesale@wildteaqi.com

We'll get back to you within 24 hours once we receive your email.